Enhancing Guest Experiences: Property Management Insights from France

bonjour well that that's my best French accent I just spent a bit of time over in France and I want to give you uh a couple insights that I learned this week things that you need to consider for each and every one of your properties stay tuned let's Jump Right In welcome to short-term rental riches we'll discuss investing in real estate but with a specific focus on short-term rentals quick actionable items to acquire manage and scale your portfolio I'm your host Tim Hub welcome back to

the short-term rental Rich's podcast I'm back from a recent trip in Europe stuffed full of croissant uh yes I ate a lot of croissants I don't know if I pronounced that right either I haven't yet learned French it's on my list to do uh we'll be working on that one sometime in the near future but I want to talk today about Guest expectations we talk about that a lot um I got caught in the rain when I was over in France we went out to a

nice dinner and we're sitting there kind of like on an outdoor indoor patio thing and the rain started coming down and we did walk there and we were close enough to our Airbnb I was staying there with family so it was a really amazing location uh it was right at that point where like it would be almost insulting to call an Uber but it was still a little far to go with the rain pouring down so we made the trk we went for it we sort

of hid under awnings wherever we could so we didn't get too wet uh I love the architecture in France oh my gosh I I got to say it's one of my favorite cities in the world in terms of architecture but anyways we get back to our Airbnb which did not have an awning uh and it also had the world world's longest lockbox code I'm serious I don't think I've ever come across a lockbox code as long as this one this was not an ordinary lockbox it

was actually a digital lock box to get the key out and with the rain coming down and touching the digital codes of the of the lockbox it was hard to input the code the incredibly long code and yep uh you guessed it we got incredibly soaked uh made for a fun experience right definitely not the host's fault but I just wanted to bring up a couple points because a lot of times we don't really think of this a lot of times our guests get caught in

the rain you could say because they had it out from our apartment and maybe they didn't have good Insight or information on the city maybe they got caught in horrible traffic at certain parts of the uh the day or whatever it happens to be they didn't have the Insight they need to to make the ultimate experience so in this situation of course having an awning on the property would be really nice if your property is in a place where you get some serious rain or snow

and your guests need to check in and it's a long walkway or something like that it might take them a little bit of time to get in if you have an awning or you can add an awning there well that certainly helps uh umbrellas are also really nice to have so if you're in a very rainy place not a bad idea to have a little pot or vase or whatever you would call it with a bunch of umbrellas in there so your guests see them as

they go out right so our entrance is important and the easier it is for our guests to get in the property the better it is I actually left out that before we got to our Airbnb door there was another commoner door which had another digital code so it was one digital code to get into the common area uh another digital code the longest one I've ever seen in my life to get the actual key out of the door uh and then finally we're inside so this

host had something going on with codes they actually had one of those incredibly long WiFi passwords this is I I've seen some long ones in my days but I'm just going to read this one off cuz this is still happening out there this Wi-Fi password was CJ PC 5S f v 48 K MH F3 Zs e52 can you believe that that is that's really long so these days we have the ability to to make that something special you know like hours for example is just relaxing

that's much easier to remember than that crazy set of numbers you better believe you're going to have guests calling you saying that your internet does not work if you have a code like that we also have the option these days to have a little QR code depending on what sort of router we're using where your guest could just scan it and connect automatically that makes it really nice they also have the stayy routers available if you're planning on doing marketing I think we should all be

doing mark marketing for a short ter rentals but that'll allow you to collect a lot of emails so I'm always learning from my travels these these are things that I've already learned in the past with my rentals but I just wanted to bring them up uh remember that the easier it is for your guest to get in the better the more you plan for the unexpected or the more you keep your guest aware of what could potentially happen the better it'll be for them if you're

in a place that gets tropical storms for example have a guide book we should all have guide books we use hostfully but put a note in there about the weather that you don't want to get caught in the rain so it's still a really good experience I love traveling it opens our minds it uh it gives us ideas it allows us to see the way that other people live which I think is the most special thing about it um you know we're we're born in these

places and a lot of times a lot of us never leave our families are there and we have commitments there but just getting out and exploring a little bit can really open our eyes up so so I hope that gave you just a little bit Insight change your Wi-Fi password if you haven't already uh get rid of digital lock boxes if you have one out there and just have a uh digital lock on the actual door try to have the shortest code possible hopefully you're using

a system where you can control those codes remotely hopefully you're using one that just controls them automatically we use lock state so all of our guests get a unique code just for their reservation it programs automatically of course we do always recommend having a backup lock box just in case a guest has a problem with the digital lock so take another look at your entrance if there's something you might be able to do to improve it your guest will thank you for it so just a

real quick short one for you this week try to keep your guest from getting caught in the rain they will thank you for it until next time I hope you have a fabulous week want to get on the fast track to fin cial Freedom through short-term rentals well it all starts with the properties you acquire but you want to make sure that you acquire the right properties I want to give you my ebook that will show you how to do just that there is no charge

it's my gift to you for being one of our subscribers just go to rest methods.com that's reest methods.com